Instructional Technology Assistance Request Form

Technology Assistance Request Form

Directions: Complete this form for all digital software support requests, i.e. access to Clever, Scholastic, etc. Hardware issues, ie, Chromebook, Smartboard, Wifi, etc., issues must be submitted through SchoolDude via your School Administration.
First Name: *
Last Name: *
Name

First NameLast Name
Today's Date:*

MesDíaAño
E-mail:*
I am a current WPS employee with a 4 digit Staff ID:*

YESNO
If you are not a Willingboro Public School District empoloyee, you must complete this form: 3rd Party Non-Employee Google Workspace/Genesis (SIS)/Chromebook Access Request Form.
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If you are not an active employee with a 4-digit employee number, please complete this form to gain access to Genesis and Google: https://wboe.jotform.com/240096055317049.

Thanks,

SIS/Technology Office
JOB LOCATION:*

Country Club District OfficeWillingboro Public High SchoolMemorial Middle SchoolThe Alternative School at BookbinderCotten Intermediate SchoolHawthorne Elementary SchoolTwin Hills Elementary SchoolWR James Elementary SchoolGarfield East ECDCJC Stuart ECDCOther
Area of Concern:

Genesis SISGenesis Employee PortalGenesis SchoolFiSchoolFi/PayrollGoogle (Claim New Account)Google (Reset Password)Google (Add to Group)Google (Remove from Group)Google ClassroomClever IssueIEP DirectGCN'sRTI/HIBSTERK12 Insight/Rooms/District WebsiteFrontline- Staff AttendanceFrontline- IEP DirectFrontline- RTIPrinter IssueWifi IssueNeed a ChrombookOther
STOP!

All scheduling requests must go through your building administration. They are responsible for the following in Genesis: Student Information Systems:

Creating your classes
Rostering your classes
Adding/removing students from a class
Making any changes to existing classes

You will not have access to Clever (or any programs within Clever) unless you have an active, correctly rostered class in the relevant subject area in Genesis.

Do not submit a support ticket for Clever access problems caused by scheduling. Resolve the schedule with your building administration first. Genesis syncs with Clever nightly at 12:00 a.m.; changes completed before midnight will appear the next school day.
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Teachers are responsible for setting up their Google Classrooms by following these Genesis- Google Classroom Integration directions.
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All printer, phone, wifi, Smartboard and Chromebook issues are handled by the Technology Manager. Please explain your issue to your main office and they will submit a Tech Request Form and a technician will contact you to provide support.
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All scheduling issues should be reported to your building administration, including:
- missing classes in Genesis
- missing students in Genesis
- missing a gradebook
  - ***Make sure you see the class in Genesis under Scheduling->Sections with all of your students. Once a class is set up in Scheduling-> Sections, a gradebook is automatically created during the nightly sync and you will be able to view it the next day.***
- missing a student in your roster
- student on roster that isn't in your class
DO NOT SUBMIT THIS FORM IF YOUR ISSUE MATCHES ANY OF THESE SCENARIOS!
STOP!

All printer, phone, wifi, Smartboard and Chromebook issues are handled by the Technology Manager. Please explain your issue to your main office and they will submit a Tech Request Form and a technician will contact you to provide support.
Google Account Claiming

If you are a new staff member who has completed all onboarding tasks with HR and you have a Genesis account, you can claim your Google account here: https://clever.com/oauth/account-claim/5b86cabc88ea530001b7255e.
Google Staff Password Reset

Compolete this form: Staff Google Password Reset Form and you will receive a random Google password to log into your account and reset your password. You will only receive an email with a random password if you are AN ACTIVE STAFF MEMBER in Genesis.
All Access Issues Must be Reported to Your Building Administration. DO NOT directly contact the Director of Technology's office with access issues.
Program of Concern:*

SavvasScholasticMcGrawIXLiReadyRenaissanceBriskCarolina LearningOther
Select Google Group to Add:
Select Google Group to Remove:
Describe your digital software concern/issue in detail. (INCLUDE SCREENSHOTS BELOW, IF POSSIBLE): *
Example: Instead of saying, "I can't login...", say "When I try to login to ___ the screen says..." and attach a screenshot.
Directions to take a screenshot on a Chromebook:
- Take a screenshot: Press Ctrl + Show Windows
- Take a partial screenshot: Press Shift + Ctrl + Show windows , then click and drag.
Upload Screenshots:

Cancelof
Should be Empty:

Technology Assistance Request Form

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DO NOT SUBMIT THIS FORM IF YOUR ISSUE MATCHES ANY OF THESE SCENARIOS!

STOP!

Google Account Claiming

Google Staff Password Reset

All Access Issues Must be Reported to Your Building Administration. DO NOT directly contact the Director of Technology's office with access issues.