Instructional Technology Assistance Request Form

Technology Assistance Request Form

Directions: Complete this form for all digital software support requests, i.e. access to Clever, Scholastic, etc. Hardware issues, ie, Chromebook, Smartboard, Wifi, etc., issues must be submitted through SchoolDude via your School Administration.
First Name: *
Last Name: *
Today's Date:*

MesDíaAño
E-mail:*
Current District Employee:*

YESNO
JOB LOCATION:*

Country Club District OfficeWillingboro Public High SchoolMemorial Middle SchoolThe Alternative School at BookbinderCotten Intermediate SchoolHawthorne Elementary SchoolTwin Hills Elementary SchoolWR James Elementary SchoolGarfield East ECDCJC Stuart ECDCBASPOther
Area of Concern:

Genesis SISGoogle (Add to Group)Google (Remove from Group)Human Resources-SchoolFi/General Access/EvaluationsSchoolFi/PayrollDirector of Technology: Digital Resource (Clever, Scholastic, Oncourse, etc.)IEP DirectGCN'sRTI/HIBSTERK12 Insight/Rooms/District WebsiteOther
Areas Not Addressed Via this Form
- Broken Chromebooks, Printers, Promethean Board, etc.
- Wifi issues
- Moving equipment
- Missing charger
Click Here: Staff Google Password Reset Link
Click Here: StudentGoogle Password Reset Link
Select Google Group to Add:
Select Google Group to Remove:
Describe your digital software concern/issue in detail. (INCLUDE SCREENSHOTS BELOW, IF POSSIBLE): *
Example: Instead of saying, "I can't login...", say "When I try to login to ___ the screen says..." and attach a screenshot.
Directions to take a screenshot on a Chromebook:
- Take a screenshot: Press Ctrl + Show Windows
- Take a partial screenshot: Press Shift + Ctrl + Show windows , then click and drag.
Upload Screenshots:

Cancelof
For all Instructional Technology Issues: YOU are expected to check Genesis before completing this form to ensure the student is enrolled in the correct class. Clever pulls class information from Genesis. If your class information is INCORRECT IN GENESIS it will be INCORRECT IN CLEVER and you will not be able to access any of our programs. The FASTEST FIX is to check off the Genesis SIS box above. If your information IS CORRECT in Genesis but you cannot access programs, then continue to complete this form.
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